Postage, Shipping & Returns . . . . I endeavour to ensure that all standard orders are posted within 72 hours (28 days for Special Orders) of full payment having been received and cleared. Pease allow up to 28 days at certain times.
Postage within the UK is via Royal Mail's Packetpost (First Class) service. If you would prefer your order to be sent by Royal Mail Special Delivery, please email me for a full postage cost before paying and I will advise you of the cost for this service.
All orders with a value of under £20.00 will be charged the standard delivery charge of £3.00 per packet
All orders with a value of £20.50 - £50.00 will be charged at £7.00 when sent as a single packet.
All orders with a value of £50.50 - £100.00 will be charged at £10.00 when sent as a single packet.
All orders with a value of over £100.00 will be free of charge when sent as a single packet.
Please email me prior to purchasing for postage costs to non-UK destinations.
Goods sent outside the EU may also be subject to import duty which is not included in the price and is your responsibility as the customer.
As the customer you should take reasonable care when examining the goods. If you have any problems with your purchase, please notify me in writing by letter or email within 7 working days of delivery, to let me know. Any goods, other than goods made to your own specification, that are damaged or are unsatisfactory will be replaced.
Goods must be returned intact, unused and in original packaging within 7 working days of the notification of your intention to do so. A Certificate of Posting must be obtained and you should ensure your name and address are enclosed, together with the reason for your return. The item, other than custom-made items, will be replaced or the cost of your item will be refunded, including the initial postage costs within 30 days. The cost of returning the item together with the cost of any subsequent postage is the responsibility of the customer.
I do not charge for re-stocking.